Contact Us

Contact Veltow

At Veltow, we want your shopping experience to be simple from the moment you browse our store to the moment your order arrives.

If you have questions about a product, an existing order, shipping, returns, refunds, or any other store-related matter, our customer support team is happy to assist you.

Customer Support

Email: support@Veltow.store
Phone: +1 (604) 671-2261

Mailing Address:
Veltow
4464 8th Ave W
Vancouver, BC V6R 2A2
Canada

When contacting us regarding an existing purchase, please include your order number and the email address used to place your order. Providing these details will help us locate your order and respond more efficiently.

For return or refund requests, please contact us before sending any products back so that we can provide the appropriate instructions.

We aim to respond to customer inquiries as promptly as reasonably possible. Response times may be slightly longer during weekends, public holidays, or periods of unusually high demand.