Shipping policy

Shipping Policy

At Veltow, we want receiving your order to be as straightforward as placing it. We therefore provide free worldwide shipping on all eligible orders, with no minimum purchase requirement.

Free Worldwide Shipping

Standard shipping is provided free of charge worldwide.

The shipping charge displayed for standard eligible delivery will therefore be $0.

Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–10 days

Delivery time is calculated according to the destination and applicable fulfillment and carrier conditions.

Please remember that estimated delivery dates are estimates rather than guaranteed arrival dates.

Order Processing

Orders must be processed before shipment. During periods of unusually high order volume, weekends, public holidays, or other exceptional circumstances, processing may take longer than usual.

Once your order has been prepared and shipped, available tracking information may be provided using the contact details submitted during checkout.

International Orders

We ship to customers worldwide. International shipments may be subject to local customs procedures, import requirements, or other regulations established by the destination country.

Where taxes, customs duties, or import charges apply and are not collected during checkout, responsibility for such charges will be determined according to applicable law and local customs requirements.

Incorrect Shipping Information

Customers are responsible for entering complete and accurate delivery information when placing an order.

If you notice an error in your address, please contact support@Veltow.store as soon as possible.

We will make reasonable efforts to update the information before shipment, but we cannot guarantee that changes can be made after an order has entered fulfillment.

Delayed or Missing Packages

Occasional delays may occur because of weather, customs processing, carrier disruptions, peak shipping periods, or other circumstances outside our reasonable control.

If your order appears significantly delayed, please contact us with your order number so we can assist you in reviewing the shipment status.