Terms of service

Terms of Service

These Terms of Service govern your access to and use of Veltow.store, including purchases made through our online store.

By visiting our website or purchasing from Veltow, you agree to these Terms of Service. If you do not agree with these terms, please discontinue use of the website.

Online Store Terms

You may use our website only for lawful purposes and in accordance with applicable laws and regulations.

You may not use our products, website, or services for unlawful, fraudulent, abusive, or unauthorized activities.

We reserve the right to refuse or cancel orders where reasonably necessary, including cases involving suspected fraud, payment issues, incorrect pricing, product availability, or violations of these Terms.

Product Information

We make reasonable efforts to display product descriptions, photographs, specifications, colors, and other information accurately.

However, the appearance of colors may vary depending on your device, screen settings, lighting, and other factors. Minor variations in product appearance or dimensions may also occur where appropriate.

Prices and Payments

Product prices are displayed on our website and may change without prior notice.

The final amount payable will be shown during checkout before you submit your order. Customers are responsible for providing accurate billing and payment information.

We reserve the right to correct genuine pricing, description, or availability errors where permitted by law.

Orders

Submitting an order does not necessarily guarantee acceptance. We may cancel or limit an order where reasonably necessary, including when an item becomes unavailable or when payment authorization cannot be completed.

Customers are responsible for ensuring that their shipping address and contact information are accurate before submitting an order.

Shipping

Veltow provides free worldwide shipping.

Our standard estimated delivery timeframe is 7–10 days. Delivery estimates are not absolute guarantees and may occasionally be affected by customs procedures, carrier disruptions, severe weather, public holidays, incorrect addresses, or circumstances outside our reasonable control.

Additional information is available in our Shipping Policy.

Returns and Refunds

Eligible purchases may be returned within 30 days of delivery, subject to our Return & Refund Policy.

Intellectual Property

Unless otherwise stated, website content belonging to Veltow, including original branding, text, graphics, designs, and other materials, may not be reproduced, distributed, or commercially exploited without authorization, except as permitted by applicable law.

Limitation of Liability

To the maximum extent permitted by applicable law, Veltow will not be liable for indirect, incidental, special, or consequential losses arising from use of our website or products.

Nothing in these Terms excludes or limits rights or liabilities that cannot legally be excluded under applicable consumer protection laws.