Refund policy

Return & Refund Policy

At Veltow, customer satisfaction is important to us. We want you to feel comfortable when ordering from our store, which is why eligible purchases are covered by our 30-day free return and refund policy.

30-Day Return Period

You may request a return within 30 days of receiving your order.

To qualify for a return, the product should generally be in its original condition and include any original packaging, accessories, or other components supplied with the order where applicable.

For hygiene-related products such as towels, we may be unable to accept items that have been extensively used, contaminated, deliberately damaged, or returned in a condition that makes reasonable inspection impossible, except where the item arrived defective, damaged, or incorrect, or where applicable consumer law requires otherwise.

Free Returns

Eligible returns requested within the 30-day return period are provided free of charge.

Please contact us at support@Veltow.store before returning an item. Our customer support team will review your request and provide the appropriate return instructions.

Products sent back without first contacting us may experience processing delays.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If your product arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible. Please provide your order number and, where appropriate, photographs showing the issue.

Once reviewed, we will work with you toward an appropriate solution, which may include a replacement or refund.

Refunds

After we receive and inspect an eligible return, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method used for the purchase. Once processed by us, your bank, card provider, or payment processor may require additional time to post the funds to your account.

Original processing times may vary depending on your financial institution.

Order Cancellations

If you wish to cancel or modify an order, contact us as soon as possible at support@Veltow.store.

We will make reasonable efforts to accommodate your request. However, once an order has entered fulfillment or has already been shipped, cancellation may no longer be possible. You may instead request an eligible return after receiving the order.